PickMe! for Schools Terms & Conditions

Terms & Conditions

Registration

  1. Parents who wish to register their child for the bus service must complete the school bus request form. Bus allocation will take two weeks to process, subject to the seating availability on the required bus route. Parents will be notified by RushOwl Singapore Pte Ltd once seats are allocated

  2. Any change to the transportation service (e.g. 1 way or 2 way) can only be made at the commencement of each month, or at latest availability.

  3. Bus service will be provided only from and to the residential address as provided on the registration form. For safety reasons, any other address, other than the officially registered address will not be entertained, unless otherwise written in request to RushOwl or the school (where applicable) in advance notice. The request will be subject to approval at the bus service provider’s discretion.

Payment 

  1. Payment will be deducted automatically on a subscription basis at the start of each month through RushTrail mobile app payment feature. For other payment methods, please contact Ng Shin at +65 9728 0829.

  2. RushOwl Singapore Pte Ltd and the school reserve the right to discontinue the bus service for the student should there be an accumulation of more than two (2) months of outstanding payment. 

  3. RushOwl Singapore Pte Ltd reserves the right to revise the bus fares when necessary. The revision will be communicated to the school and parents through a written notification of at least two (2) months in advance.

  4. In the event that the student is unable to utilise the bus service or is absent due to illness, injury, emergency, vacation or other unforeseen event, no refund of fees will be made.

Termination

  1. If a parent wishes to terminate the bus service, written notification must be submitted to RushOwl Singapore Pte Ltd at least two (2) months in advance.

  2. Continued absence from school, or the non-usage of the bus service, is not deemed to be a notice of termination of bus service. As such, bus fares shall continue to be payable during this period, until an official notice of termination of service is served

 

Policies

  1. Parents and guardians must ensure that their child is met upon their arrival home. Students will not be allowed to alight the bus without the presence of an adult unless a written consent has been submitted to RushOwl Singapore Pte Ltd. Failure to do so, the student will be sent back to the Parent Liaison Office at school after the bus completes the entire bus route. Charges apply. 

  2. Punctuality must be observed at all times. Students or adults must be at the designated pick-up point or drop-off point 5 minutes before the scheduled time. Bus drivers are authorized to proceed without notice to the next point if the student or adult is not present after the scheduled pick-up or drop-off time. In the event as such, no reimbursement will be made.

  3. In general, pick-up time may start an hour before the required arrival time in school. Upon alighting at the school, the bus attendant will be released from any responsibility of the students. 

  4. The school bus provider will adhere to the pick-up and drop-off timings, although we seek your understanding that traffic conditions, especially in the morning peak hours, may cause unforeseen delays. 

  5. In the event that a delay occurs due to unforeseen circumstances, the transport office personnel will inform the parents via phone call or sms. Please ensure that the contact numbers provided are up to date. If you do not receive any notification and the bus fails to arrive within ten (10) minutes of the scheduled pick-up time, please contact Mr. Jishreean Ramesh at (65) 6871 8771. In the event of vehicle breakdown or no-show, the bus company will provide immediate replacement within fifteen (15) to twenty (20) minutes. 

  6. In the event of rain, students will be picked-up and dropped-off at the nearest sheltered area that is safe for boarding and alighting. When in doubt, parents may check with the transport office for wet weather arrangements. 

  7. Students will only be collected and dropped off at their homes or the school at the prescribed time each day. Students are not permitted to alight from the bus before or after the designated point. 

  8. If your child is not using the bus at any time, please cancel the particular ride in-app. Alternatively, you may wish to inform the school (where applicable) and the transport office at the earliest time. Failure to notify that a child is not taking the school bus may result in the child being put on the bus and taken home as usual. 

  9. If your child is taken ill and is not able to board the bus for the morning pick-up, please cancel the particular ride in-app. Alternatively, you may wish to inform the bus provider directly so as not to cause any unnecessary delays. 

  10. Students may occasionally be moved from one bus to another to accommodate changes in bus routes. In the event of such, parents will be informed of the new bus number, pick-up and drop-off time. 

  11. Parents should communicate only with RushOwl Singapore Pte Ltd’s operations personnel and not directly with the driver or bus attendant. Parents with queries or encounter issues with the service should email directly to RushOwl Singapore Pte Ltd at jishreean@rushowl.sg.

  12. Buses are fitted with CCTVs for security and surveillance purposes. 

  13. Due to insurance issues, only students and employees of the school with prior arrangements may travel on the school buses, as stipulated by the Registry of Motor Vehicles.

School Bus Onboard Rules and Etiquettes

  • Boarding or alighting of buses should be done in a safe and orderly manner.

  • Students must remain seated while the bus is moving.

  • Seat belts must be fastened at all times throughout the journey.

  • Students are expected to use respectful language with each other, the driver or the bus attendant (where applicable). There should be no shouting, name calling, offensive language, teasing, bullying, fighting or any unruly behaviour on the bus. Likewise, the attendant and driver will also interact with the students and families in a respectful manner. 

  • Eating and drinking are not allowed, except for still water. 
  • Students are to keep the bus litter-free.

  • Seats are assigned by the bus attendant and reservation of seats are not allowed. 

  • Changing or removal of clothes on the bus is not allowed. 

  • Dangerous and sharp objects are not allowed on the bus. 

  • Pets are not allowed on the bus. 

  • Parents and the school will be informed of any incidents/accidents that should occur on the school bus.

  • In the midst of a pandemic setting, parents are responsible to equip their child with a mask and reasonable protection gear to prevent the spread of a virus.