FAQ

Frequently Asked Questions

What is RushTrail?

RushTrail is an on-demand shuttle bus service application that connects users to bus services that picks you up from digital stops near you. RushTrail provides reliable and affordable first-mile-last-mile and region to region journeys which sends you directly to your desired destination faster and more conveniently.

Can’t find a bus that serves in your area? Simply let us know your desired locations and our dynamic AI Algorithm will take care of the rest. We provide exclusive transportation solutions for businesses too!


 
Why should I take RushTrail?

With RushTrail, you can say goodbye to long walks to transit stations under Singapore’s erratic weather. Skip the long waits for buses and frustrations you get with the congested traffic on public transports. Travel with a single mode of transport instead of switching between multiple modes of transport just to get to your destination. You no longer have to deal with exorbitant prices with taxis and Private Hire Vehicles (PHVs).

RushTrail provides worry-free journeys that gets you to your destination faster and safely. Rest assure that RushTrail is convenient, reliable and affordable. What’s more, your seats are guaranteed upon booking and you can simply wait for your bus service at the comfort of your own home.

Our customer service team is always there to serve you, 24/7. Ride with us today!


 
Where are the pick-up and drop-off points that RushTrail offers?

RushTrail picks you up anytime, anywhere. Your locations may be subjected to prior unlocking (between 2-3 working days) as we need to ensure that your designated pick-up and/or drop-off points are safe.


 
Do I need to make an advanced booking for my ride?

Yes! You will be required to fill in your desired route details in order to make a booking prior to your date of ride. Take note that we do require an upfront, non-committed deposit as an escrow to your ride interest to deter any ride request from "itchy fingers"


 
Where can I download the app?

The RushTrail Mobile Application can be found and downloaded on both the Apple App Store and Google Play Store. Search for “RushTrail” and look for our logo to make sure it’s us that you are connecting with!


 
What happens when my app crashes?

Stay calm! You can try shutting the RushTrail app, wait a short while and reopen the app again. This enables the app to refresh and reload. After reopening the RushTrail app, please check your information related to payment, ride processes (if any) and personal information. Should you encounter any critical errors pertaining to the above matters, please immediately call us at +65 6871 8817 for assistance.

How do I register an account with RushTrail? 

Follow these few simple steps to register a RushTrail account:

Step 1: Open the RushTrail App.
Step 2: Click “Create Account” and fill out all the required information.
Step 3: Click “Sign Up” to proceed. An OTP Code will be sent to you via SMS or email to verify the authenticity of the information you have provided.
Step 4: Enter the OTP Code and you’re ready to make a your first booking with us!


Can I use a foreign number to register an account with RushTrail?

Unfortunately, we are currently only accepting Singapore numbers for now. To address this issue, we suggest that you purchase a Singapore SIM card or, for special circumstances, drop us an email at info@rushowl.sg.


I have not received my OTP verification code via SMS. 

Please kindly check if you have entered the correct mobile number. Select resend OTP code. If the problem persists, please contact us at info@rushowl.sg.


I am unable to verify my email address. 

Please check if you have entered your email address in the right format. Select resend Email Verification. If the problem persists, please contact us at info@rushowl.sg.


Someone has used my number to register a RushTrail account. 

First, kindly check if you have provided a correct mobile number. Second, try registering again. If the problem persists, drop us an email at info@rushowl.sg and we will reach out to you.


I have not received my OTP verification code via SMS, what should I do? 

First, kindly check if you have provided a correct mobile number. Second, select “Resend OTP code”. If the problem persists, drop us an email at info@rushowl.sg and we will reach out to you.


Where can I view the terms & conditions?

Click here to view our Terms & Conditions.

How do I book a trip with RushTrail?

Follow these few simple steps to book a trip:
Step 1: Open the RushTrail app.
Step 2: Click on "Find a Ride". If you already know the route code (eg. R50) of your desired route, search it under “Search by Code”. Alternatively, do a search based on your desired locations under “Find Route”.
Step 3: Once you have determined your route, select “Book a ride” and indicate your preferred pick-up and drop-off points from the given list and click “Proceed” to continue.
Step 4: Select number of passengers.
Step 5: Choose your date of ride and time slot, scroll down to select a ticket and proceed.
Step 6: Review your booking summary (destinations, time, number of pax and price) and select your mode of payment. Enter Promo Code (if any) to enjoy our service at a more attractive price before confirming your booking.


There are no bus services for my desired route, what can I do?

No worries! Click into "Suggest a Route" in the RushTrail app and send in your suggested pick-up and drop-off points. Once there are sufficient users who have indicated their interest for this similar route, we will set up the route!


How do I view my booking status?

You may view all of your booking status under “My Booking” in the RushTrail App. If your trip is reflected under "My Booking", your trip has been booked successfully. You can also find more details of your trips there.


Can I cancel or make changes to my ride once it has been confirmed?

Once a ride has been confirmed, it cannot be cancelled or modified. Please check all your booking information (destinations, time, number of pax and price) before making payment to ensure that there are no hiccups with your upcoming ride.


How do I know when my bus will be arriving?

We will notify you about the Driver status when (s)he is arriving, via the RushTrail app so do ensure that you have grant RushTrail access to send notifications under your mobile phone “Settings”. We also provide Driver’s live location on the home screen of the app for you to track our bus service.


Can I contact my driver directly?

Your safety is our utmost priority and thus, the drivers are not allowed to take any phone calls or messages from passengers. If you happen to encounter any issue or simply desire to obtain more information about our service, our staff are there to support you 24/7 via the in-app chat box and/or via email at info@rushowl.sg.


How do I know which vehicle am I supposed to take?

We will notify you about the vehicle’s plate number upon booking confirmation via the RushTrail app so do ensure that you have grant us access to send notifications under your mobile phone “Settings”. We also provide Driver’s live location on the home screen for you to track our bus service.


Since it is a bus-pooling service, can my friend hop on?

Unfortunately, it would not be possible as our drivers are notified beforehand on the number of passengers that (s)he is picking up.
We understand that it would be fun to have company on board and thus, we highly recommend your friends to download the RushTrail app and make the booking themselves so that you can commute together! Alternatively, you can book on behalf of them by adjusting the number of pax during the booking process.


Will the bus wait for me if I am running late?

Our service is for the community at large and thus, the bus schedules are fixed after the booking timings have been cut-off and we strictly adhere to that. We will not be able to make a return trip or wait for any passengers who are running late. Our vehicles will provide a grace waiting period of only 1-2 minutes as other passengers will need to get to their destinations on time. We would greatly appreciate your early presence at the pick-up points at least 5 minutes in advance to avoid this unwanted situation.

How much is 1 ride?

We do not have a fixed price for each ride. The fare will vary according to the distance and duration of the chosen journey but we assure that our pricing is reasonable and affordable. The price of your trip will be reflected on the page in the RushTrail app before you make your payment.


What are the payment modes?

You can pay via the RushTrail app either using your credit/debit card or your RushPay Wallet. Do note that if you are purchasing a credit bundle, you can only make your payment via the RushPay Wallet. Unfortunately, cash payment is not available as of now, but we are working hard towards providing you with more convenient modes of payment in time to come.


What is RushPay?

RushPay is RushTrail's new cashless mode of payment that allows you to transact seamlessly while making payments in-app and offers you discounts as you top-up your wallet.


How do I top up my RushPay wallet?

Step 1: Go to "View my Profile".
Step 2: Upon seeing your RushPay wallet, proceed to "Top-up".
Step 3: Enter an amount to top-up. The more you top-up into your RushPay wallet, the more discounts you get.
Step 4: By topping up your RushPay wallet, you can get a discount of up to $10.
Step 5: Select "Payment Method" and add your credit card details.
Step 6: Complete your RushPay Wallet top-up!


What happens if I encounter a payment issue?

Please contact info@rushowl.sg immediately! We treat payment issues very seriously and we will assist you as soon as possible.


How can I check my monthly credit balance in-app?

You can check your monthly credit balance in-app on the route page, after indicating your preferred route.


Is there a minimum top-up into my RushPay Wallet?

A minimum top-up of $10 is required.


Can I withdraw the money that I have topped up into my RushPay Wallet?

Yes you can. However, please note that the minimum withdrawal from your RushPay wallet is $10 and an administrative charge of $1 will apply upon each withdrawal transaction.


If I don't take my ride after booking has been made, can I get my money refunded?

Once a ride has been booked successfully, the paid amount will not be refunded. Our drivers are committed to shuttling you upon booking confirmation and the amount will be paid to drivers as a form of compensation for their vehicles' fuel.